FAQ

 

1. What is Charmied?

Charmied is a curated collection of charms and accessories that seamlessly blend elegance, fun, and modern sophistication. Crafted with premium materials and meticulous attention to detail, our pieces are designed to add a timeless, yet playful touch to your everyday style. Whether you're elevating your favorite bag or gifting something truly unique, Charmied brings an effortless balance of luxury and whimsy to every look.

2. How should I care for my charms?

Keep Dry & Clean:
Avoid exposing your charms to excessive moisture, as this can affect the materials over time. If your charm gets wet, gently pat it dry with a soft cloth. For cleaning, use a soft, damp cloth to wipe away dirt and dust—avoid harsh chemicals or abrasives that could damage the finish.

Store Safely:
When not in use, store your charms in a dry, cool place, away from direct sunlight. To prevent scratches or damage, consider keeping them in a small pouch or jewelry box to protect delicate details.

3. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to check your delivery status on our website or with the courier directly.

4. What are my shipping options?
We offer both standard and express shipping through Royal Mail and DHL. During checkout, you’ll be able to select your preferred shipping method.

5. Do you ship internationally?
Yes, we ship worldwide! Shipping costs vary depending on your location, and any applicable customs fees are the responsibility of the customer.

6. How long will it take to receive my order?
All orders are meticulously handcrafted and will be shipped once they have been carefully crafted. Standard shipping typically takes 2-4 business days within the UK and 7-14 business days internationally. Express shipping options are available for faster delivery.

7. What is your return policy?
We want you to love your purchase! If for any reason you’re not completely satisfied, you can return your item within 7 days of receipt. Please ensure the item is in its original condition and packaging. Personalised items are non-returnable, as they are custom-made specifically for you.

8. Can I change or cancel my order after it’s placed?
We aim to process orders quickly. If you need to change or cancel your order, please reach out to us at info@charmied.com within 3 hours of placing it. Beyond this window, we may not be able to accommodate changes or cancellations as your order might already be on its way.

9. Will I be charged customs fees?
For orders shipped outside the UK, customs fees may apply depending on your country’s policies. Unfortunately, we cannot cover these charges, so please check your local regulations for details.

10. How can I contact customer support?
Our customer support team is here to help! You can reach us at info@charmied.com or via our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

11. How can I sign up for your newsletter?
Subscribe to our newsletter at the bottom of the page to receive updates on new collections, exclusive discounts, and style inspiration. As a thank-you, you’ll get a discount on your first purchase!